Got a quick question and want a quick response? Reach out to our Customer Service team via chat.

Can't find your answer? Get in touch with our Customer Service team, and we'll respond as soon as possible.

Terms of Service

Privacy statement

Our answers to your questions about orders, shipments, returns, refunds and more | SOPHIA MAE by Monica Geuze.

Find more information about how to place an order, order confirmations, order cancellations and more.

Our accepted payment providers, more info about payment failures and confirmation about your payment

Info about shipment information, delivery costs, missing items and more.

Information about our return policy and how to return an item

Information about when to expect your refund or what to do when you haven't received your refund yet

More information about SOPHIA MAE products

More information about our The Muse Club, Karma Points and claiming amusing gifts along with your order