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SOPHIA MAE

Our answers to your questions about orders, shipments, returns, refunds and more | SOPHIA MAE by Monica Geuze.

Help Center and FAQ | SOPHIA MAE

Ordered on business days before 23:59, shipped the same day. Orders outside the Netherlands may have a slightly longer delivery time. For exceptions and more information, click here.

THE NETHERLANDS
Members: over €40: free | below €40: Letterbox €3,95 / Normal €4,95
Without account: over €60: free | below €60: Letterbox €3,95 / Normal €4,95
BELGIUM
Members: over €40: free | below €40: €4,95
Without account: over €60: free | below €60: €4,95
FRANCE
Members: over €60: free | below €60: €9,95
Without account: over €80: free | below €80: €9,95

Join The Muse Club, click here to become a Member.

What is your shipping policy?

We're working very hard to restock our products as quickly as possible. Once we know more about the specific restock dates of our products, we'll share this information via our Instagram and newsletter. Subscribe to our newsletter here and keep an eye on both for further updates.

When are you expecting a restock?

You may return your order at your own expense and in the original packaging within 14 days, provided it meets our return conditions.

The return shipping costs are for the customer.
The order must be returned in the original packaging.
The item must not be used or damaged.
Orders outside the 14-day return period will not be accepted.

You can request a return label here.