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Make sure you are logged into your account. Free shipping for orders over &#x20AC;50 in the Netherlands and over &#x20AC;70 in Belgium, France, and Germany is automatically applied when the shipping address matches the address in your account. If the addresses and other contact details, such as email and phone number, do not match, free shipping will not be applied. As a Member of The Muse Club, it is important that your shipping address is correctly registered in your account. You can easily add or update it yourself via<a href="https://sophia-mae.com/nl/account"> this page</a>. If shipping costs are still displayed at checkout, close your browser and log in again; sometimes it takes a moment for the data to process. If the problem persists, feel free to contact our customer service via email, chat, or direct message on Instagram.

Make sure you are logged into your account. Free shipping for orders over €50 in the Netherlands and over €70 in Belgium, France, and Germany is automatically applied when the shipping address matches the address in your account. If the addresses and

HOW DO I QUALIFY FOR BETTER SHIPPING RATES?

THE MUSE CLUB

HOW DO I PLACE AN ORDER?

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

CAN I CHANGE THE DELIVERY ADRESS AFTER PLACING MY ORDER?

CAN I CANCEL MY ORDER?

THE ITEM I WANT IS SOLD OUT. WHEN WILL IT BE BACK IN STOCK?

CAN I RESERVE AN ITEM?

ORDERING

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

I HAVE CHOSEN THE WRONG PAYMENT METHOD, CAN I STILL CHANGE IT?

MY PAYMENT FAILED, WHAT SHOULD I DO?

NO MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT YET, DID MY ORDER GO THROUGH?

WILL I RECEIVE A CONFIRMATION OF MY PAYMENT?

PAYMENT

TO WHICH COUNTRIES DOES SOPHIA MAE DELIVER?

HOW WILL I KNOW WHEN MY PACKAGE IS SHIPPED FROM THE WAREHOUSE?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

WHAT ARE THE DELIVERY COSTS?

HOW CAN I TRACK MY ORDER?

CAN I HAVE MY ORDER DELIVERED TO A SERVICE POINT?

IT SAYS MY ORDER HAS BEEN DELIVERED BUT I HAVEN'T RECEIVED ANYTHING, WHAT SHOULD I DO?

THERE'S AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

SHIPPING

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN AN ITEM?

RETURN CONDITIONS

RETURN INSTRUCTIONS

REQUEST RETURNLABEL

CAN I RETURN MULTIPLE ORDERS AT ONCE?

I RETURNED AN ITEM OVER SEVEN DAYS AGO BUT HAVEN'T HEARD ANYTHING YET, WHAT SHOULD I DO?

I ORDERED A BUNDLE OR A SET AND I WANT TO RETURN ONE ITEM. IS THAT POSSIBLE?

RETURNS

WHEN WILL I GET A REFUND FOR RETURNED ITEMS?

I HAVEN'T RECEIVED A REFUND, WHAT SHOULD I DO?

REFUNDS

ARE YOUR PRODUCTS FREE OF ANIMAL TESTING?

WHERE CAN I SEE WHAT INGREDIENTS A PRODUCT CONTAINS?

ARE YOUR PRODUCTS VEGAN?

PRODUCTS

WHAT IS THE MUSE CLUB?

HOW DO I BECOME A MEMBER OF THE MUSE CLUB?

WHAT IF I ALREADY HAVE A SOPHIA MAE ACCOUNT?

IF I SUBSCRIBE TO YOUR EMAILS, DOES THIS MEAN I’M SIGNED UP FOR THE MUSE CLUB?

HOW DO I QUALIFY FOR BETTER SHIPPING RATES?Updated 5 days ago