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THE MUSE CLUB

More information about our The Muse Club, Karma Points and claiming amusing gifts along with your order

WHAT IS THE MUSE CLUB?

The Muse Club is the loyalty program of SOPHIA MAE that rewards our Muse Club Members with amusing products and exclusive benefits on future purchases. Anyone can join The Muse Club at no cost and start collecting Loyalty Points.

HOW DO I BECOME A MEMBER OF THE MUSE CLUB?

Simply create your account without any costs and fill out your profile to join The Muse Club by SOPHIA MAE. After completing this step, you’re immediately a Member of The Muse Club.

WHAT IF I ALREADY HAVE A SOPHIA MAE ACCOUNT?

If you have already created a SOPHIA MAE account, you're automatically in the program and can start earning Loyalty Points.

IF I SUBSCRIBE TO YOUR EMAILS, DOES THIS MEAN I’M SIGNED UP FOR THE MUSE CLUB?

Subscribing to our emails doesn't automatically enroll you into The Muse Club, but you do get Loyalty Points for subscribing to our newsletter. To join The Muse Club, simply create an account.

HOW DO I EARN LOYALTY POINTS?

There are various ways to earn Loyalty Points, such as by creating an account, joining our newsletter, following us on Instagram, and with every purchase on our webshop. In particular, you earn extra Loyalty Points with the purchase of specific produ

WHAT IS THE TIMEFRAME FOR NEW LOYALTY POINTS TO BE ADDED TO MY ACCOUNT?

Loyalty Points will be automatically added to your account 14 days after purchase, once the return period has expired.

WHAT HAPPENS TO MY EARNED LOYALTY POINTS IF I RETURN A PURCHASE?

Loyalty Points will be added after the return period of your purchase has expired. Therefore, you will only receive Loyalty Points for the products you keep.

CAN I COMBINE ACCOUNTS TO TRANSFER MY LOYALTY POINTS?

Unfortunately, we are unable to combine accounts and transfer your Loyalty Points. Please ensure that you are signed in with the same email address before you check out for each purchase.

WHERE CAN I SEE HOW MANY LOYALTY POINTS I HAVE?

You can view your Loyalty Points on this page when logged in.

HOW CAN I REDEEM MY EARNED LOYALTY POINTS?

You can redeem your Loyalty Points as soon as you have enough Loyalty Points to receive one of the rewards. Once you've added your favorite product(s) to your cart, you can redeem your reward. This can be done on this page, where your Loyalty Points

WHERE CAN I VIEW THE HISTORY OF MY REDEEMED LOYALTY POINTS?

This can be done at the bottom of this page where you can view your Loyalty Points

CAN MY LOYALTY POINTS EXPIRE?

Your Loyalty Points do not expire.

WHAT ARE THE LEVELS?

The Muse Club by SOPHIA MAE has three levels, based on qualifying spend. Each level offers certain special benefits. Muse: €0-€119 spend  Majestic: €120-€239 spend  Goddess: €240+ spend.

HOW DO I QUALIFY FOR A LEVEL?

New Members of The Muse Club start at the Muse level and progress when they meet the next level's qualifying spend. You must be signed in to your account when you make purchases in order to get loyalty toward your level status. When you move into a h

WHERE CAN I SEE WHAT LEVEL I’M IN?

Sign in to your account to see on this page what level status you're in.

DOES MY LEVEL STATUS EXPIRE?

Your level status expires one year from the date of qualification, unless you meet the same or higher level’s spending requirements again within that year.

WHAT ARE THE BENEFITS FROM THE MUSE CLUB?

The Muse Club offers many benefits. For instance, you'll be the first to know about new product launches, and you can benefit from better shipping rates. Read all about the benefits of The Muse Club.

HOW DO I QUALIFY FOR BETTER SHIPPING RATES?

You must be logged in to your account. Free shipping for purchases over €40, in the Netherlands & Belgium, will be automatically applied if your delivery address matches the address in your account. If the addresses and other contact details, such as

HOW DO I LEAVE THE MUSE CLUB?

If you would like to leave The Muse Club, please send us an email via [email protected] and we will close your account. Please note that you will lose all your earned Loyalty Points when we close your account on request, meaning you can no longer rec

WHAT IF I WANT TO REJOIN THE MUSE CLUB?

You can easily rejoin by creating a new account. However, your Loyalty Points balance will restart at 0.