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SOPHIA MAE

Our answers to your questions about orders, shipments, returns, refunds and more | SOPHIA MAE by Monica Geuze.

Help Center and FAQ | SOPHIA MAE

HOW DO I PLACE AN ORDER?

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

CAN I CHANGE THE DELIVERY ADRESS AFTER PLACING MY ORDER?

CAN I CANCEL MY ORDER?

THE ITEM I WANT IS SOLD OUT. WHEN WILL IT BE BACK IN STOCK?

CAN I RESERVE AN ITEM?

ORDERING

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

I HAVE CHOSEN THE WRONG PAYMENT METHOD, CAN I STILL CHANGE IT?

MY PAYMENT FAILED, WHAT SHOULD I DO?

NO MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT YET, DID MY ORDER GO THROUGH?

WILL I RECEIVE A CONFIRMATION OF MY PAYMENT?

PAYMENT

TO WHICH COUNTRIES DOES SOPHIA MAE DELIVER?

HOW WILL I KNOW WHEN MY PACKAGE IS SHIPPED FROM THE WAREHOUSE?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

WHAT ARE THE DELIVERY COSTS?

HOW CAN I TRACK MY ORDER?

CAN I HAVE MY ORDER DELIVERED TO A SERVICE POINT?

IT SAYS MY ORDER HAS BEEN DELIVERED BUT I HAVEN'T RECEIVED ANYTHING, WHAT SHOULD I DO?

THERE'S AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

SHIPPING

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN AN ITEM?

RETURN CONDITIONS

RETURN INSTRUCTIONS

REQUEST RETURNLABEL

CAN I RETURN MULTIPLE ORDERS AT ONCE?

I RETURNED AN ITEM OVER SEVEN DAYS AGO BUT HAVEN'T HEARD ANYTHING YET, WHAT SHOULD I DO?

I ORDERED A BUNDLE OR A SET AND I WANT TO RETURN ONE ITEM. IS THAT POSSIBLE?

RETURNS

WHEN WILL I GET A REFUND FOR RETURNED ITEMS?

I HAVEN'T RECEIVED A REFUND, WHAT SHOULD I DO?

REFUNDS

ARE YOUR PRODUCTS FREE OF ANIMAL TESTING?

WHERE CAN I SEE WHAT INGREDIENTS A PRODUCT CONTAINS?

ARE YOUR PRODUCTS VEGAN?

PRODUCTS

WHAT IS THE MUSE CLUB?

WHAT IF I ALREADY HAVE A SOPHIA MAE ACCOUNT?

IF I SUBSCRIBE TO YOUR EMAILS, DOES THIS MEAN IM SIGNED UP FOR THE MUSE CLUB?

HOW DO I EARN KARMA POINTS?

WHAT HAPPENS TO POINTS EARNED IF I RETURN A PURCHASE?

CAN I COMBINE ACCOUNTS TO TRANSFER KARMA POINTS?

WHERE CAN I SEE HOW MANY KARMA POINTS I HAVE?

HOW DO I USE THE KARMA POINTS?

DO MY KARMA POINTS EXPIRE?

WHAT ARE THE LEVELS AND HOW DOES IT WORK?

HOW DO I QUALIFY FOR A LEVEL?

WHERE CAN I SEE WHAT LEVEL I'M IN?

DOES MY LEVEL STATUS EXPIRE?

HOW DO I LEAVE THE MUSE CLUB?

WHAT IF I WANT TO REJOIN?

THE MUSE CLUB

Find more information about how to place an order, order confirmations, order cancellations and more.

Our accepted payment providers, more info about payment failures and confirmation about your payment

Info about shipment information, delivery costs, missing items and more.

Information about our return policy and how to return an item

Information about when to expect your refund or what to do when you haven't received your refund yet

More information about SOPHIA MAE products

More information about our The Muse Club, Karma Points and claiming amusing gifts along with your order

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