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SOPHIA MAE

If no amount has been charged or reserved from your account, your order may not have been successfully processed. This can also happen if you chose partial payment or invoice payment. In this case, please contact our customer service at&#xA0;<a href="mailto:cs@sophia-mae.com" style="text-decoration: none;">cs@sophia-mae.com</a>; we will be happy to assist you.

If no amount has been charged or reserved from your account, your order may not have been successfully processed. This can also happen if you chose partial payment or invoice payment. In this case, please contact our customer service at cs@sophia-mae

NO MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT YET, DID MY ORDER GO THROUGH?

PAYMENT

HOW DO I PLACE AN ORDER?

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

CAN I CHANGE THE DELIVERY ADRESS AFTER PLACING MY ORDER?

CAN I CANCEL MY ORDER?

THE ITEM I WANT IS SOLD OUT. WHEN WILL IT BE BACK IN STOCK?

CAN I RESERVE AN ITEM?

ORDERING

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

I HAVE CHOSEN THE WRONG PAYMENT METHOD, CAN I STILL CHANGE IT?

MY PAYMENT FAILED, WHAT SHOULD I DO?

WILL I RECEIVE A CONFIRMATION OF MY PAYMENT?

TO WHICH COUNTRIES DOES SOPHIA MAE DELIVER?

HOW WILL I KNOW WHEN MY PACKAGE IS SHIPPED FROM THE WAREHOUSE?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

WHAT ARE THE DELIVERY COSTS?

HOW CAN I TRACK MY ORDER?

CAN I HAVE MY ORDER DELIVERED TO A SERVICE POINT?

IT SAYS MY ORDER HAS BEEN DELIVERED BUT I HAVEN'T RECEIVED ANYTHING, WHAT SHOULD I DO?

THERE'S AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

SHIPPING

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN AN ITEM?

RETURN CONDITIONS

RETURN INSTRUCTIONS

REQUEST RETURNLABEL

CAN I RETURN MULTIPLE ORDERS AT ONCE?

I RETURNED AN ITEM OVER SEVEN DAYS AGO BUT HAVEN'T HEARD ANYTHING YET, WHAT SHOULD I DO?

I ORDERED A BUNDLE OR A SET AND I WANT TO RETURN ONE ITEM. IS THAT POSSIBLE?

RETURNS

WHEN WILL I GET A REFUND FOR RETURNED ITEMS?

I HAVEN'T RECEIVED A REFUND, WHAT SHOULD I DO?

REFUNDS

ARE YOUR PRODUCTS FREE OF ANIMAL TESTING?

WHERE CAN I SEE WHAT INGREDIENTS A PRODUCT CONTAINS?

ARE YOUR PRODUCTS VEGAN?

PRODUCTS

WHAT IS THE MUSE CLUB?

HOW DO I BECOME A MEMBER OF THE MUSE CLUB?

WHAT IF I ALREADY HAVE A SOPHIA MAE ACCOUNT?

IF I SUBSCRIBE TO YOUR EMAILS, DOES THIS MEAN I’M SIGNED UP FOR THE MUSE CLUB?

HOW DO I EARN LOYALTY POINTS?

WHAT IS THE TIMEFRAME FOR NEW LOYALTY POINTS TO BE ADDED TO MY ACCOUNT?

WHAT HAPPENS TO MY EARNED LOYALTY POINTS IF I RETURN A PURCHASE?

CAN I COMBINE ACCOUNTS TO TRANSFER MY LOYALTY POINTS?

WHERE CAN I SEE HOW MANY LOYALTY POINTS I HAVE?

HOW CAN I REDEEM MY EARNED LOYALTY POINTS?

WHERE CAN I VIEW THE HISTORY OF MY REDEEMED LOYALTY POINTS?

CAN MY LOYALTY POINTS EXPIRE?

WHAT ARE THE LEVELS?

HOW DO I QUALIFY FOR A LEVEL?

WHERE CAN I SEE WHAT LEVEL I’M IN?

DOES MY LEVEL STATUS EXPIRE?

WHAT ARE THE BENEFITS FROM THE MUSE CLUB?

HOW DO I QUALIFY FOR BETTER SHIPPING RATES?

HOW DO I LEAVE THE MUSE CLUB?

WHAT IF I WANT TO REJOIN THE MUSE CLUB?

THE MUSE CLUB

NO MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT YET, DID MY ORDER GO THROUGH?Updated a month ago