PAYMENT

Our accepted payment providers, more info about payment failures and confirmation about your payment

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

At SOPHIA MAE you can pay online using iDeal, Credit Card (MasterCard and Visa), Klarna, Bank Contact, Cartes Bancaires, Sofort Banking and Giro Pay.

I HAVE CHOSEN THE WRONG PAYMENT METHOD, CAN I STILL CHANGE IT?

Unfortunately, we do not have the ability to update payment methods for an order that has already been placed. If you have any questions about your payment, you may always contact the payment processor.

MY PAYMENT FAILED, WHAT SHOULD I DO?

You'll always receive a confirmation email once your payment is complete, so please check your inbox first. If you haven’t received a confirmation and you’re not sure if the payment was successful, we recommend that you check your bank account to see

NO MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT YET, DID MY ORDER GO THROUGH?

If no money has been debited or reserved from your account, your order may not have been processed successfully. This may also occur if you chose a partial payment or pay by invoice service. Please contact our customer service team at [email protected]

WILL I RECEIVE A CONFIRMATION OF MY PAYMENT?

Within one hour of placing the order, you should receive an order confirmation at the email address you provided. Please make sure to check your spam folder, as confirmation emails sometimes land there. If you do not receive a confirmation, feel free