PAYMENT

Our accepted payment providers, more info about payment failures and confirmation about your payment

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

At SOPHIA MAE, you can pay online with:. iDeal. Krediet-/Debetkaart (VISA, Mastercard, Carte Bancaire, Postepay). Trustly. Klarna.

I HAVE CHOSEN THE WRONG PAYMENT METHOD, CAN I STILL CHANGE IT?

Unfortunately, we cannot change the payment method once an order has been placed. If you have questions about your payment, please contact the relevant payment provider directly.

MY PAYMENT FAILED, WHAT SHOULD I DO?

You will always receive a confirmation email once your payment is completed. Please check your inbox first. Did not receive a confirmation? Check whether the amount has been charged to your account. Amount charged? Then your order has likely been suc

NO MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT YET, DID MY ORDER GO THROUGH?

If no amount has been charged or reserved from your account, your order may not have been successfully processed. This can also happen if you chose partial payment or invoice payment. In this case, please contact our customer service at cs@sophia-mae

WILL I RECEIVE A CONFIRMATION OF MY PAYMENT?

Within an hour of placing your order, you will receive an order confirmation at the email address you provided. Also, check your spam folder, as confirmation emails sometimes end up there. If you haven’t received a confirmation, please contact us at