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SOPHIA MAE

We offer free shipping for:<ul><li dir="ltr" style=" text-decoration: none;"><a href="https://sophia-mae.com/pages/the-muse-club">Members</a>:&#xA0;Orders from &#x20AC;50 within the Netherlands, and from &#x20AC;70 within Belgium, France, and Germany.</li><li dir="ltr" style=" text-decoration: none;">Orders without an account:&#xA0;From &#x20AC;70 within the Netherlands, and from &#x20AC;90 within Belgium, France, and Germany.</li></ul>Orders below these amounts are subject to shipping costs calculated at checkout.<h2 dir="ltr" id="the-netherlands">The Netherlands</h2>Members:&#xA0;<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;50: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;50: &#x20AC;4.95 shipping</li></ul>Non-members:<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;70: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;70: &#x20AC;4.95 shipping</li></ul><h2 dir="ltr" id="belgium">Belgium</h2>Members:&#xA0;<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;70: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;70: &#x20AC;7.95 shipping</li></ul>Non-members:<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;90: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;90: &#x20AC;7.95 shipping</li></ul><h2 dir="ltr" id="france">France</h2>Members:&#xA0;<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;70: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;70: &#x20AC;7.95 shipping</li></ul>Non-members:<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;90: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;90: &#x20AC;7.95 shipping</li></ul><h2 dir="ltr" id="germany">Germany</h2>Members:&#xA0;<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;70: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;70: &#x20AC;7.95 shipping</li></ul>Non-members:<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;90: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;90: &#x20AC;7.95 shipping</li></ul>

We offer free shipping for:. Members: Orders from €50 within the Netherlands, and from €70 within Belgium, France, and Germany. Orders without an account: From €70 within the Netherlands, and from €90 within Belgium, France, and Germany. Orders below

WHAT ARE THE DELIVERY COSTS?

SHIPPING

HOW DO I PLACE AN ORDER?

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

CAN I CHANGE THE DELIVERY ADRESS AFTER PLACING MY ORDER?

CAN I CANCEL MY ORDER?

THE ITEM I WANT IS SOLD OUT. WHEN WILL IT BE BACK IN STOCK?

CAN I RESERVE AN ITEM?

ORDERING

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

I HAVE CHOSEN THE WRONG PAYMENT METHOD, CAN I STILL CHANGE IT?

MY PAYMENT FAILED, WHAT SHOULD I DO?

NO MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT YET, DID MY ORDER GO THROUGH?

WILL I RECEIVE A CONFIRMATION OF MY PAYMENT?

PAYMENT

TO WHICH COUNTRIES DOES SOPHIA MAE DELIVER?

HOW WILL I KNOW WHEN MY PACKAGE IS SHIPPED FROM THE WAREHOUSE?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

HOW CAN I TRACK MY ORDER?

CAN I HAVE MY ORDER DELIVERED TO A SERVICE POINT?

IT SAYS MY ORDER HAS BEEN DELIVERED BUT I HAVEN'T RECEIVED ANYTHING, WHAT SHOULD I DO?

THERE'S AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

WHAT IS YOUR RETURN POLICY?

HOW DO I RETURN AN ITEM?

RETURN CONDITIONS

RETURN INSTRUCTIONS

REQUEST RETURNLABEL

CAN I RETURN MULTIPLE ORDERS AT ONCE?

I RETURNED AN ITEM OVER SEVEN DAYS AGO BUT HAVEN'T HEARD ANYTHING YET, WHAT SHOULD I DO?

I ORDERED A BUNDLE OR A SET AND I WANT TO RETURN ONE ITEM. IS THAT POSSIBLE?

RETURNS

WHEN WILL I GET A REFUND FOR RETURNED ITEMS?

I HAVEN'T RECEIVED A REFUND, WHAT SHOULD I DO?

REFUNDS

ARE YOUR PRODUCTS FREE OF ANIMAL TESTING?

WHERE CAN I SEE WHAT INGREDIENTS A PRODUCT CONTAINS?

ARE YOUR PRODUCTS VEGAN?

PRODUCTS

WHAT IS THE MUSE CLUB?

HOW DO I BECOME A MEMBER OF THE MUSE CLUB?

WHAT IF I ALREADY HAVE A SOPHIA MAE ACCOUNT?

IF I SUBSCRIBE TO YOUR EMAILS, DOES THIS MEAN I’M SIGNED UP FOR THE MUSE CLUB?

WHAT ARE THE DELIVERY COSTS?Updated 4 days ago

The Netherlands

Belgium

France

Germany