TO WHICH COUNTRIES DOES SOPHIA MAE DELIVER?
SOPHIA MAE delivers to the Netherlands, Belgium and France.
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SHIPPING
Info about shipment information, delivery costs, missing items and more.
HOW WILL I KNOW WHEN MY PACKAGE IS SHIPPED FROM THE WAREHOUSE?
When your package leaves the warehouse, we send an email notifying you that your package is on its way, along with a track & trace link to track your package.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Within the Netherlands, if your order is placed on business days before 23:59, it will be shipped the same day. You can expect your order to be delivered the next business day. If you order on a Saturday or Sunday, we ask you to be a little more pati
WHAT ARE THE DELIVERY COSTS?
We offer free shipping on all orders over €40 within The Netherlands and Belgium and over €60 within France for Members. For orders without an account, we offer free shipping on all orders over €60 within The Netherlands and Belgium and over €80 with
HOW CAN I TRACK MY ORDER?
You can follow your order with the track & trace number you receive from the delivery service after the package is shipped by us.
CAN I HAVE MY ORDER DELIVERED TO A SERVICE POINT?
Unfortunately, it’s not possible to select a service point as a delivery location when placing your order. After you’ve received the email with your track & trace number, you can contact the delivery service to arrange drop-off at a service point.
IT SAYS MY ORDER HAS BEEN DELIVERED BUT I HAVEN'T RECEIVED ANYTHING, WHAT SHOULD I DO?
If you have not received your order, please contact the shipping service with your track & trace number. If the shipping service can't help you, please reach out to us, maximum 14 days after your order has been shipped. This way we can start an inves
THERE'S AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?
We are sorry that something went wrong with the processing of your order. Please contact us at [email protected] so that we can resolve this for you within 48 hours.
I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
We are sorry that something went wrong with the processing of your order. Please contact us at [email protected] so that we can resolve this for you within 48 hours.
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We are sorry that your order was damaged during shipment. Please contact us at [email protected] so that we can resolve this for you within 48 hours. For quick resolution, we ask you to send photos of the damaged item.