SHIPPING
Info about shipment information, delivery costs, missing items and more.
TO WHICH COUNTRIES DOES SOPHIA MAE DELIVER?
SOPHIA MAE delivers to The Netherlands, Belgium, France, and Germany.
HOW WILL I KNOW WHEN MY PACKAGE IS SHIPPED FROM THE WAREHOUSE?
Once your order leaves our warehouse, you will receive an email with a shipping confirmation. This email also includes a track & trace link so you can follow your order.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Within The Netherlands: Orders placed on weekdays before 22:00 are shipped the same day. You can expect your order the next business day. Orders on Saturday or Sunday: These are shipped on Monday and usually delivered on Tuesday. Outside The Netherla
WHAT ARE THE DELIVERY COSTS?
We offer free shipping for:. Members: Orders from €50 within the Netherlands, and from €70 within Belgium, France, and Germany. Orders without an account: From €70 within the Netherlands, and from €90 within Belgium, France, and Germany. Orders below
HOW CAN I TRACK MY ORDER?
Once your order leaves our warehouse, you will receive a shipping confirmation email with a track & trace link. You can use this link to easily track your package via the delivery service.
CAN I HAVE MY ORDER DELIVERED TO A SERVICE POINT?
It is unfortunately not possible to select a service point as the delivery location during checkout. Once you receive the email with your track & trace number, you can contact the delivery service to redirect your package to a service point if desire
IT SAYS MY ORDER HAS BEEN DELIVERED BUT I HAVEN'T RECEIVED ANYTHING, WHAT SHOULD I DO?
In this case, please contact the delivery service immediately and have your track & trace number ready.
THERE'S AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?
We are sorry something went wrong with your order. Please contact us as soon as possible via [email protected] so we can resolve this within 48 hours.
I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
We are sorry something went wrong with your order. Please contact us as soon as possible via [email protected] so we can resolve this within 48 hours.
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We are sorry that your order was damaged during shipping. Please contact us as soon as possible via [email protected] so we can resolve this within 48 hours. For a faster process, please include clear photos of the damaged item.