TO WHICH COUNTRIES DOES SOPHIA MAE DELIVER?

Once your order leaves our warehouse, you will receive an email with a shipping confirmation. This email also includes a track & trace link so you can follow your order.

Once your order leaves our warehouse, you will receive an email with a shipping confirmation. This email also includes a track &amp; trace link so you can follow your order.

HOW WILL I KNOW WHEN MY PACKAGE IS SHIPPED FROM THE WAREHOUSE?

Within The Netherlands: Orders placed on weekdays before 22:00 are shipped the same day. You can expect your order the next business day. Orders on Saturday or Sunday: These are shipped on Monday and usually delivered on Tuesday. Outside The Netherla

<ul><li data-start="512" data-end="657" style=" text-decoration: none;" id="isPasted">Within The Netherlands: Orders placed on weekdays before 22:00 are shipped the same day. You can expect your order the next business day.</li><li data-start="658" data-end="757" style=" text-decoration: none;">Orders on Saturday or Sunday: These are shipped on Monday and usually delivered on Tuesday.</li><li data-start="758" data-end="859" style=" text-decoration: none;">Outside The Netherlands: Deliveries to Belgium, France, and Germany may take slightly longer.</li></ul>

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We offer free shipping for:. Members: Orders from €50 within the Netherlands, and from €70 within Belgium, France, and Germany. Orders without an account: From €70 within the Netherlands, and from €90 within Belgium, France, and Germany. Orders below

We offer free shipping for:<ul><li dir="ltr" style=" text-decoration: none;"><a href="https://sophia-mae.com/pages/the-muse-club">Members</a>:&#xA0;Orders from &#x20AC;50 within the Netherlands, and from &#x20AC;70 within Belgium, France, and Germany.</li><li dir="ltr" style=" text-decoration: none;">Orders without an account:&#xA0;From &#x20AC;70 within the Netherlands, and from &#x20AC;90 within Belgium, France, and Germany.</li></ul>Orders below these amounts are subject to shipping costs calculated at checkout.<h2 dir="ltr" id="the-netherlands">The Netherlands</h2>Members:&#xA0;<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;50: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;50: &#x20AC;4.95 shipping</li></ul>Non-members:<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;70: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;70: &#x20AC;4.95 shipping</li></ul><h2 dir="ltr" id="belgium">Belgium</h2>Members:&#xA0;<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;70: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;70: &#x20AC;7.95 shipping</li></ul>Non-members:<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;90: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;90: &#x20AC;7.95 shipping</li></ul><h2 dir="ltr" id="france">France</h2>Members:&#xA0;<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;70: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;70: &#x20AC;7.95 shipping</li></ul>Non-members:<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;90: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;90: &#x20AC;7.95 shipping</li></ul><h2 dir="ltr" id="germany">Germany</h2>Members:&#xA0;<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;70: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;70: &#x20AC;7.95 shipping</li></ul>Non-members:<ul><li dir="ltr" style=" text-decoration: none;">Orders from &#x20AC;90: free shipping</li><li dir="ltr" style=" text-decoration: none;">Orders under &#x20AC;90: &#x20AC;7.95 shipping</li></ul>

WHAT ARE THE DELIVERY COSTS?

Once your order leaves our warehouse, you will receive a shipping confirmation email with a track & trace link. You can use this link to easily track your package via the delivery service.

Once your order leaves our warehouse, you will receive a shipping confirmation email with a track &amp; trace link. You can use this link to easily track your package via the delivery service.

HOW CAN I TRACK MY ORDER?

It is unfortunately not possible to select a service point as the delivery location during checkout. Once you receive the email with your track & trace number, you can contact the delivery service to redirect your package to a service point if desire

It is unfortunately not possible to select a service point as the delivery location during checkout. Once you receive the email with your track &amp; trace number, you can contact the delivery service to redirect your package to a service point if desired.

CAN I HAVE MY ORDER DELIVERED TO A SERVICE POINT?

In this case, please contact the delivery service immediately and have your track & trace number ready.

In this case, please contact the delivery service immediately and have your track &amp; trace number ready.

IT SAYS MY ORDER HAS BEEN DELIVERED BUT I HAVEN'T RECEIVED ANYTHING, WHAT SHOULD I DO?

We are sorry something went wrong with your order. Please contact us as soon as possible via cs@sophia-mae.com so we can resolve this within 48 hours.

We are sorry something went wrong with your order. Please contact us as soon as possible via <a data-fr-linked="true" href="mailto:cs@sophia-mae.com">cs@sophia-mae.com</a>&#xA0;so we can resolve this within 48 hours.

THERE'S AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?

We are sorry something went wrong with your order. Please contact us as soon as possible via <a href="mailto:cs@sophia-mae.com">cs@sophia-mae.com</a>&#xA0;so we can resolve this within 48 hours.

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

We are sorry that your order was damaged during shipping. Please contact us as soon as possible via cs@sophia-mae.com so we can resolve this within 48 hours. For a faster process, please include clear photos of the damaged item.

We are sorry that your order was damaged during shipping. Please contact us as soon as possible via <a href="mailto:cs@sophia-mae.com">cs@sophia-mae.com</a>&#xA0;so we can resolve this within 48 hours. For a faster process, please include clear photos of the damaged item.

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

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Info about shipment information, delivery costs, missing items and more | SOPHIA MAE by Monica Geuze.

Shipping information | SOPHIA MAE

Info about shipment information, delivery costs, missing items and more.

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