SOPHIA MAE logo
SOPHIA MAE logo

All articles

ORDERING

Find more information about how to place an order, order confirmations, order cancellations and more.

HOW DO I PLACE AN ORDER?

Found something you like? Place the product in your digital shopping cart using the 'add to cart’ button. Of course you can continue shopping, but please note that the items in your shopping cart will only be reserved for you after placing your order

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You don’t need to create an account, just check out as a guest when you place an order. However, we recommend that you register with us to enjoy several benefits: you can view your order history, add items to your wish list, and save your personal de

CAN I CHANGE THE DELIVERY ADRESS AFTER PLACING MY ORDER?

Please be sure to enter or select the correct delivery address when placing your order. Because of our commitment to deliver quickly, it’s not possible to change address details after you have placed it. With the track & trace number that comes in th

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

Please check your spam folder, as confirmation emails sometimes land there. If the payment was successful and the money has been debited from your account, you can assume that the order has been processed successfully and you will receive it the next

CAN I CANCEL MY ORDER?

Unfortunately, it’s not possible to cancel your order after payment. Once you have received your order, you can return it to us. Returns are accepted within 14 days of receipt. Return shipping is at your own expense.

THE ITEM I WANT IS SOLD OUT. WHEN WILL IT BE BACK IN STOCK?

We do our best to have sold out items back in stock as soon as possible. We recommend that you sign up for the 'restock alert' that appears next to the item in question. You will be the first to receive an email notification when the item is availabl

CAN I RESERVE AN ITEM?

Unfortunately, it’s not possible to reserve items when they are out of stock. Sign up for the 'restock alert' and receive immediate notification when an item is available again.