RETURNS

Information about our return policy and how to return an item

WHAT IS YOUR RETURN POLICY?

If you wish to return or exchange any or all items from your order, we accept return requests within 14 days of receipt.

HOW DO I RETURN AN ITEM?

If for any reason you wish to return items from your order, we accept returns within 14 days of the order shipment date. The return shipping costs are at your own expense. Returns will be processed within seven business days of their arrival at our f

RETURN CONDITIONS

Should we receive an item back that doesn’t meet the return conditions below, unfortunately we cannot accept the return. We will charge shipping costs again to send the item back to you.

RETURN INSTRUCTIONS

You may return your order at your own expense and in the original packaging within 14 days, provided it meets our return conditions. First register your return in our return portal using the button below and follow the next steps:Step 1: Log in. Log

REQUEST RETURNLABEL

Only products purchased on the sophia-mae.com website can be returned to SOPHIA MAE for a refund. Products purchased somewhere else, must be returned to their original point of purchase. Please retain your postal receipt until you are certain your p

CAN I RETURN MULTIPLE ORDERS AT ONCE?

It’s possible to return up to two orders in one package. Please note that it’s important to add the return form that you receive when you register your return online. As soon as we receive the returned items, you will receive a return confirmation fo

I RETURNED AN ITEM OVER SEVEN DAYS AGO BUT HAVEN'T HEARD ANYTHING YET, WHAT SHOULD I DO?

If you have shipped your return more than seven business days ago and haven’t received a refund, contact our customer service team at [email protected]. Please have available a copy of the track & trace record you received as proof of the return deli

I ORDERED A BUNDLE OR A SET AND I WANT TO RETURN ONE ITEM. IS THAT POSSIBLE?

Yes, you can return one item of a bundle or a set. You can buy a return label through the returns portal on our website. The amount that we will refund will be the difference between the price of the product you keep and the product you return. For e