WHAT IS YOUR RETURN POLICY?
Do you want to return or exchange (part of) your order? This is possible within fourteen days of receipt.
All articles
RETURNS
Information about our return policy and how to return an item
HOW DO I RETURN AN ITEM?
You can return an item within fourteen days after the shipping date of your order. The cost of returning items is your responsibility. Returned items are processed within 7 working days after they arrive at our warehouse. Once your return has been pr
RETURN CONDITIONS
To accept your return, it must meet the following conditions:. The cost of return shipping is your responsibility. The order must be returned in its original packaging. The item must not be used or damaged. Return requests outside the 14-day period w
RETURN INSTRUCTIONS
Step 1 – Log inGo to our return portal and log in with your order number and postal code. Step 2 – Select itemsSelect the items you wish to return and provide a reason for the return. Step 3 – Receive return labelYou will receive the digital return l
REQUEST RETURNLABEL
Only products purchased via sophia-mae.com can be returned directly to SOPHIA MAE for a refund. Products purchased elsewhere must be returned to the original point of sale.Always keep your shipping proof until you have confirmation that your return h
CAN I RETURN MULTIPLE ORDERS AT ONCE?
Yes, you can return up to two orders in one package, provided that you have registered both orders for return in advance. Once we have received your package, you will receive a separate return confirmation email for each order.
I RETURNED AN ITEM OVER SEVEN DAYS AGO BUT HAVEN'T HEARD ANYTHING YET, WHAT SHOULD I DO?
If your return was sent more than seven working days ago and you have not received a refund, please contact our customer service via [email protected]. Keep your track & trace proof handy and always mention your order number (found in your order conf
I ORDERED A BUNDLE OR A SET AND I WANT TO RETURN ONE ITEM. IS THAT POSSIBLE?
Yes, that is possible. Through our return portal, you can obtain a return label. The refunded amount will be the difference between the price of the entire bundle or set and the price of the product you are keeping.