RETURNS
Information about our return policy and how to return an item
WHAT IS YOUR RETURN POLICY?
Do you want to return or exchange (part of) your order? This is possible within fourteen days of receipt.
HOW DO I RETURN AN ITEM?
You can return an item to us within fourteen days of the shipping date of your order. A return shipping fee of €6.50 applies. You can submit a return request via this link. Once your request has been reviewed, you will be able to purchase a return la
RETURN CONDITIONS
To accept your return, it must meet the following conditions:. The cost of return shipping is your responsibility. The order must be returned in its original packaging. The item must not be used or damaged. Return requests outside the 14-day period w
RETURN INSTRUCTIONS
Step 1 – Log In. Go to our return portal and log in using your order number and email address. Step 2 – Select Your Items. Select the items you would like to return and specify the reason for the return. Step 3 – Check Your Details. Please verify tha
REQUEST RETURNLABEL
Only products purchased through sophia-mae.com can be returned directly to SOPHIA MAE for a refund. Products purchased elsewhere must be returned to the original point of sale. Please keep your proof of postage until you have received confirmation fr
CAN I RETURN MULTIPLE ORDERS AT ONCE?
Yes, you can return up to two orders in one package, provided that you have registered both orders for return in advance. Once we have received your package, you will receive a separate return confirmation email for each order.
I RETURNED AN ITEM OVER SEVEN DAYS AGO BUT HAVEN'T HEARD ANYTHING YET, WHAT SHOULD I DO?
If your return was sent more than seven working days ago and you have not received a refund, please contact our customer service via [email protected]. Keep your track & trace proof handy and always mention your order number (found in your order conf
I ORDERED A BUNDLE OR A SET AND I WANT TO RETURN ONE ITEM. IS THAT POSSIBLE?
Yes, that is possible. Through our return portal, you can obtain a return label. The refunded amount will be the difference between the price of the entire bundle or set and the price of the product you are keeping.